- All service sales and gift card sales are final!
- Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase.
- There are no cash/credit back refunds unless otherwise determined by the spa management.
- If Management determines that a refund is appropriate, a spa credit will be issued to be used on any other products or spa services of equal value to the service sales/products purchased by the client and available here at Tirta Ayu Spa Lagos.
- The spa credit is valid for six (6) months starting from date issued.
- All refunds and returns are subject to system verification.