Disclaimer and Other Information
Reservations: To secure your preferred appointment date and time, we ask that you call our reservations team in advance on 0802 302 6626
Walk-ins: We’d love to have you! Although we can’t guarantee that we will always be able to accommodate walk-in appointments, we may be able to help you out or advise of our next free spot.
Check-in: Guests are required to arrive fifteen (15) minutes or more prior to your treatment time in order to complete check-in process and enjoy our welcome tea. Regretfully, if you are late for an appointment we may have to shorten your treatment time or possibly even cancel your appointment.
Consultation: Please inform your therapist of any medical condition/s, allergies, intolerances or needs before your treatment. Certain treatments are not allowed for pregnant women.
Spa Etiquette: Please respect all spa guests’ rights to privacy and serenity. To keep the serenity of the spa, we ask that you turn off your cellular phones upon arrival or put them on silent. Our therapists are skilled professionals and should not be abused, forced or coerced into doing anything that is not in line with the treatment being provided.
Disclaimer: Every person entering the spa facilities or utilizing the facilities and equipment on the spa premises does so entirely at their own risk and agrees that Tirta Ayu Spa, its management or therapists/staff shall not be held liable or responsible, whether jointly or severally, for any loss, injury, damages, claim and/or compensation of whatsoever nature. Such person by their entry to the spa premises for any reason whatsoever waives any and all claims against the aforementioned.