Career

Spa Receptionist/Supervisor (Female)

RESPONSIBILITIES

Your primary responsibility is to ensure an optimal experience for Spa client. The emphasis is on excellent customer service.

• Responsible for greeting clients, answering telephones and responding to enquiries.
• Responsible for taking bookings and scheduling appointments appropriately.
• Check in Spa clients as they come in for their scheduled appointments.
• Responsible for cashiering, giving tours of the spa facility, promote services and product sales.
• Responsible for dealing with client cancellation and effective management of time.
• At all times provide a positive and friendly attitude and appear professional and well-groomed when attending to clients.
• Also ensures daily maintenance of the spa’s lobby/reception area.
• Attend to some clerical duties that may be assigned.
• Work Hours- 6 days a week, Weekend Inclusive

REQUIREMENTS

• A bachelor’s degree from a reputable institution.
• Minimum of 1-2 years’ experience in customer service/hospitality.
• A certificate in customer service will be an added advantage.
• Excellent oral communication skills in English is required.
• Female and not older than 28 years.
• Excellent customer service skills and strong interpersonal skill.
• Ability to work under pressure with little or no supervision.
• Knowledge of and familiarity with Spa etiquette.
• Basic computer usage skills.